Refund policy
RETURNS & REFUNDS POLICY
Last updated: January 25, 2026
We want you to be satisfied with your purchase. If something isn’t right, the following applies:
Returns
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Returns are accepted within 14 days of delivery
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Items must be unused, unworn, and in original condition
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Second-hand or vintage items may show signs of wear and are sold as described
To initiate a return, please contact:
info@shopnotyours.com
Return shipping costs are the responsibility of the customer unless the item is defective.
Refunds
Once your return is received and inspected, you will be notified by email.
Approved refunds will be issued to the original payment method within a reasonable timeframe.
Shipping costs are non-refundable.
Non-Returnable Items
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Items marked as final sale
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Gift cards
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Certain second-hand items (if stated on the product page)
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 5 days of delivery with photos, and we will resolve the issue.